This is our 200th post on the Business Librarian blog! By way of commemorating this major milestone I have decided to announce that I’ve just attended some further EndNote training, which is referencing software generally used by, although not exclusively, postgraduates and academics.  At first it can be hard learning something as multi-layered as EndNote. Learning Refworks for instance, another referencing software package we subscribe to, took a little while to fully understand. Only when producing lesson plans and responding to student queries did the referencing penny finally drop and I was able to master Refworks.  Following an instructor is worthwhile, but it doesn’t match a practical (let’s say problem-solving)) approach of dealing with obstacles, because making mistakes is important. Indeed there is almost entire discipline on making mistakes and it is recognised by theorists that mistakes are an integral part of the learning process and a key component in assembling self-reflective values. Why not check out Rolková & Janošková’s (2014) Employee mistakes as a necessary way of learning in companies in Proceedings of the Multidisciplinary Academic Conference if you are interested in the scholarly literature out there? I digress. Fortunately our esteemed colleague, the Academic Subject Librarian for Journalism is currently producing a guide and EndNote does own a YouTube account which holds many helpful online tutorials, one of which is a 25-minute starter called ‘EndNote on Windows’.