We will be joining the SCONUL virtual out-of-hours enquiry service, based on the OCLC QuestionPoint service. The service allows libraries to offer a 24 hour, 365 days a year enquiry service, meaning that there will be a integrated chat and e-mail provision. As an interesting aside, I have embedded a video about how a library used the service in compiling digitised photographs of early 20th century Filipino coffee shops.
